{"product_id":"happy-raving-customers-carol-buehrens-9780991027408","title":"Happy R.A.V.I.N.G. Customers!: Six Powerful Steps to Grow Your Business with Exceptional Customer Experience","description":"\u003cp\u003e\"... Any Company who really knows that Customer Experience drives profit must read this book...\" - Teresa Laraba, Senior Vice President Customers, Southwest Airlines\u003c\/p\u003e\u003cp\u003e\"... Carol provides practical advice that will help businesses, and their people, provide a memorable customer experience... and grow their bottom line...\" - Tom Feeney, President \u0026amp; CEO, Safelite AutoGlass\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Happy R.A.V.I.N.G. Customers!\"\u003c\/i\u003e by Carol Buehrens, guides you through a six-step process that's key to growing your business. Its 200 pages are packed full of strategic, tactical and practical inspiration. By following Buehrens' advice, you'll learn how to refocus your strategy, goals and your employee culture on what counts, your customers.\u003c\/p\u003e\u003cp\u003eWith her included CX Toolkit, you're provided a wealth of tools and templates, from interviewing techniques to journey mapping, to employee rewards and motivational posters, which you can put to use immediately.\u003c\/p\u003e\u003cp\u003eTo remain profitable in business today, you need more than merely satisfied customers - you want customers who love you and RAVE about your company. If you want a comprehensive guide to start and grow the discipline of Customer Experience at your organization, \u003ci\u003e\"Happy R.A.V.I.N.G. Customers!\"\u003c\/i\u003e is for you.\u003c\/p\u003e\u003cp\u003eLearn more at the Book Site: happyravingcustomers.com\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Carol Buehrens\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 099102740X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780991027408\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McH Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/15\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 204\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.62lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.43d","brand":"Carol Buehrens","offers":[{"title":"Paperback","offer_id":43992622596351,"sku":"9780991027408","price":12.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_2c0cafc9-4fe9-4b14-aa60-621a90bdf638.jpg?v=1683319903","url":"https:\/\/www.whiterainbookhouse.com\/products\/happy-raving-customers-carol-buehrens-9780991027408","provider":"WR Book House","version":"1.0","type":"link"}