{"product_id":"healthcare-disruption-entropy-4th-jm-heller-9798245068763","title":"Healthcare Disruption \u0026 Entropy, 4th Ed.: A Practical Handbook for Systematic Care Innovation","description":"\u003cp\u003e\u003cb\u003eWhat happens when healthcare innovation meets international collaboration?\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChaos. Expensive, well-documented chaos.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eHealthcare Disruption \u0026amp; Entropy, 4th Ed.\u003c\/b\u003e follows twelve healthcare professionals from around the world as they form an international working group to share best practices and transform patient care. Their mission: innovation. Their method: systematic. Their outcome: catastrophic.\u003c\/p\u003e\u003cp\u003eWatch as they: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eSpend millions developing patient surveys requiring philosophy degrees\u003c\/li\u003e\n\u003cli\u003eCreate credentialing systems that eliminate physicians faster than they can be trained\u003c\/li\u003e\n\u003cli\u003eForm 18-month committees to decide how to ask patients if they're satisfied\u003c\/li\u003e\n\u003cli\u003eImport each other's worst ideas and call it \"international collaboration\"\u003c\/li\u003e\n\u003cli\u003eMeasure everything except what matters\u003c\/li\u003e\n\u003cli\u003eRebrand every failure as \"implementation learning\"\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThrough brilliant satire and razor-sharp wit, this novel exposes the bureaucratic insanity of modern healthcare administration. From Boston to Berlin, Paris to Ottawa, witness intelligent professionals make terrible decisions systematically, measure activity instead of outcomes, and mistake complexity for sophistication.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eYou'll recognize these characters immediately: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eThe American administrator who hasn't seen a patient in years but speaks fluently in corporate healthcare buzzwords\u003c\/li\u003e\n\u003cli\u003eThe German professor who believes documentation prevents entropy\u003c\/li\u003e\n\u003cli\u003eThe French physician who treats phenomenology as medical science\u003c\/li\u003e\n\u003cli\u003eThe British doctor who apologizes while making everything worse\u003c\/li\u003e\n\u003cli\u003eThe Canadian who forms committees to study committee formation\u003c\/li\u003e\n\u003cli\u003eAnd the lone voices of reason who quit in disgust\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePerfect for healthcare professionals, administrators, consultants, policy makers, MBA students, and anyone who's survived a \"transformation initiative.\"\u003c\/p\u003e\u003cp\u003e\u003cb\u003eWhat readers are or might be saying: \u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"This is the healthcare management book they'd never assign in business school because it tells the truth.\"\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"I've been that consultant. I've given those presentations. I feel attacked and I love it.\"\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Finally someone explains why every healthcare improvement project fails the same way.\"\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Catch-22 meets healthcare administration. Absolutely brilliant.\"\u003c\/i\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jm Heller\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798245068763\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/21\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 164\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.50lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.35d","brand":"Jm Heller","offers":[{"title":"Paperback","offer_id":49171951616255,"sku":"9798245068763","price":10.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/healthcare-disruption-entropy-4th-jm-heller-9798245068763","provider":"WR Book House","version":"1.0","type":"link"}