{"product_id":"hell-desk-to-help-desk-brian-p-mccoppin-9798417789137","title":"Hell Desk To Help Desk: Salvation For Your IT Support.","description":"Why is IT support so painful? You have IT Demons! \u003cp\u003e\u003c\/p\u003eIt is time to exorcise these demons and see the light. \u003cp\u003e\u003c\/p\u003eThese are stories of real companies with real employees and the changes they made to get out of \"IT Hell.\" Learn from their journeys and transform your \"Hell Desk\" to a \"Help Desk\" \u003cp\u003e\u003c\/p\u003eThis book is the result of decades of IT support experience. The contributors come from all backgrounds and business types. From small business to mega-corporations, from privately owned to major government entities. All these business and organizations have one common thread, they had IT Demons. \u003cp\u003e\u003c\/p\u003eBrian McCoppin is a senior IT professional with decades of proven experience transforming Help Desk and IT support at government and fortune 500 corporations. He interviewed dozens of IT professionals and have taken their learnings to share with you. \u003cp\u003e\u003c\/p\u003eFollow their paths to change your Hell Desk to a Help Desk.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Brian P. McCoppin\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 8417789138\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798417789137\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/15\/2022\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 138\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.43lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.30d","brand":"Brian P. McCoppin","offers":[{"title":"Paperback","offer_id":44717766836479,"sku":"9798417789137","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_e6ec86e5-7dbe-4953-8d8d-ba83f4972c39.jpg?v=1705689401","url":"https:\/\/www.whiterainbookhouse.com\/products\/hell-desk-to-help-desk-brian-p-mccoppin-9798417789137","provider":"WR Book House","version":"1.0","type":"link"}