{"product_id":"helpdesk-habits-mark-copeman-9781729416891","title":"Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable.","description":"\u003cp\u003eMark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world.\u003c\/p\u003e\u003cp\u003eDuring this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding.\u003c\/p\u003e\u003cp\u003eMark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional.\u003c\/p\u003e\u003cp\u003eThrough his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat.\u003c\/p\u003e\u003cli\u003eLearn the importance of harnessing habits\u003c\/li\u003e\u003cli\u003eDevelop the right attitude towards your role\u003c\/li\u003e \u003cli\u003eUnderstand the importance of human customer service\u003c\/li\u003e\u003cli\u003eLearn how to communicate effectively\u003c\/li\u003e\u003cli\u003eSee how tiny adjustments in phrasing can win the day\u003c\/li\u003e\u003cli\u003e Become skilled in empathy and rapport \u003c\/li\u003e\u003cli\u003eBe assured it's OK to have a personality\u003c\/li\u003e \u003cp\u003e\u003cstrong\u003eRead and implement with your team today and turn your helpdesk into a feature, not an overhead.\u003c\/strong\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Mark Copeman\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1729416896\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781729416891\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/08\/2019\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 188\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.49lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.40d","brand":"Mark Copeman","offers":[{"title":"Paperback","offer_id":43942552142079,"sku":"9781729416891","price":13.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_07ddd99b-c802-4b3f-ab34-8a6b5396e4d7.jpg?v=1681493017","url":"https:\/\/www.whiterainbookhouse.com\/products\/helpdesk-habits-mark-copeman-9781729416891","provider":"WR Book House","version":"1.0","type":"link"}