{"product_id":"helping-customers-win-piyush-agrawal-9781941478974","title":"Helping Customers Win: Customer Success Insights","description":"\u003cbr\u003eWhat drives customer success?Technology, processes, or the people involved?\u003cbr\u003eCustomer success as an orchestrated business function is more vital than ever, amidst heightened focus on reducing customer churn and on increasing recurring revenue.\u003cbr\u003e\u003ci\u003eHelping Customers Win\u003c\/i\u003e covers three primary aspects of customer success-technology, processes, and people-with a sharp focus on \"people\" to elevate your company's reputation and client success. Mastering corporate etiquette takes time. Customer success practitioners can benefit from the rich experiences of their peers in addressing challenging situations to reach their full potential. \u003ci\u003eHelping Customers Win\u003c\/i\u003e accelerates the learning process by providing a field-tested framework with examples on how to excel while interacting with customers, based on interviews of industry veterans. This framework-based on the author's and his peers' decades worth of experiences and observations-helps develop specific skills customer success professionals need to promote healthy conversations and maintain long-lasting relationships with customers.\u003cbr\u003e\u003ci\u003eHelping Customers Win\u003c\/i\u003e prescribes strategy and practical recommendations within contextual customer interaction settings. Adopt these tools, procedures, templates, analysis, and suggestions to improve customer retention rates, to boost upsell and cross-sell revenue, and to run a well-managed customer success organization. Make \u003ci\u003eHelping Customers Win\u003c\/i\u003e a must-read for your organization today.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Piyush Agrawal\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1941478972\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781941478974\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Windy City Publishers\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/07\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 182\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.55lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.02h x 5.98w x 0.39d","brand":"Piyush Agrawal","offers":[{"title":"Paperback","offer_id":43982728560895,"sku":"9781941478974","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_29952b30-850b-4849-b9ed-b08dab265eba.jpg?v=1683262726","url":"https:\/\/www.whiterainbookhouse.com\/products\/helping-customers-win-piyush-agrawal-9781941478974","provider":"WR Book House","version":"1.0","type":"link"}