{"product_id":"hotel-operations-management-david-k-hayes-9780134337623","title":"Hotel Operations Management","description":"\u003cb\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003cb\u003ePrepare future hotel general managers to efficiently supervise and run a midsize full-service hotel.\u003c\/b\u003e\u003c\/b\u003e \u003ci\u003eHotel Operations Management\u003c\/i\u003e provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing \"Mom and Pop\" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel 's--and their own--success.  \u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e \u003cb\u003e \u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e David K. Hayes, Jack D. Ninemeier, Allisha A. Miller\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 013433762X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780134337623\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Pearson\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/20\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 624\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 2.60lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 10.00h x 8.10w x 1.00d","brand":"David K. Hayes","offers":[{"title":"Hardcover","offer_id":44074714464511,"sku":"9780134337623","price":133.32,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_6b697f9d-6388-4c2f-995b-a3f3b380509e.jpg?v=1685455347","url":"https:\/\/www.whiterainbookhouse.com\/products\/hotel-operations-management-david-k-hayes-9780134337623","provider":"WR Book House","version":"1.0","type":"link"}