{"product_id":"how-to-manage-difficult-people-alan-fairweather-9780716023982","title":"How to Manage Difficult People","description":"\u003cp\u003e\u003cstrong\u003eThis book shows you how to identify and understand awkward and challenging behaviours in others, and how to manage them.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eDealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThis book will show you how to: \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e- Defuse and deal with difficult customers, both on the phone and face to face;\u003c\/p\u003e\u003cp\u003e- Manage problems with colleagues in the workplace, including a manipulative boss;\u003c\/p\u003e\u003cp\u003e- Handle difficult day-to-day interactions with any people we come into contact anywhere;\u003c\/p\u003e\u003cp\u003e- Identify and manage behaviours which can turn a person into a 'problem'; Improve necessary listening and communication skills;\u003c\/p\u003e\u003cp\u003e- Increase self-confidence and develop rapport-building skills. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThis book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Alan Fairweather\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0716023989\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780716023982\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Robinson Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/15\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 224\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.49lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.81h x 5.06w x 0.47d","brand":"Alan Fairweather","offers":[{"title":"Paperback","offer_id":46140879864063,"sku":"9780716023982","price":12.13,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_31383a7d-7f6a-4bab-8ae9-d3a9d8bbca7a.jpg?v=1726597296","url":"https:\/\/www.whiterainbookhouse.com\/products\/how-to-manage-difficult-people-alan-fairweather-9780716023982","provider":"WR Book House","version":"1.0","type":"link"}