{"product_id":"how-to-master-online-customer-lisa-harrison-9781508422341","title":"How to Master Online Customer Service","description":"This book contains all you need to know to design and put in place great online customer service standards for your social media and digital activities. These facts and tips, plus advice and guidance will help you create standards that will transform your online business. With the information in this book you will be able to: -Provide a level of customer service to match the needs of your online customers. -Develop organisational standards, policies and procedures for using social networks to provide customer service. -Implement standards, policies and procedures to address customer service problems while using social networks. -Provide administrative support within an organisation or support other individuals who have been delegated this responsibility. -Implement and plan team building activities to ensure customers' needs and expectations are met.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Lisa Harrison\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1508422346\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781508422341\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/04\/2015\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 74\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.24lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.02h x 5.98w x 0.15d","brand":"Lisa Harrison","offers":[{"title":"Paperback","offer_id":45896776548607,"sku":"9781508422341","price":8.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_90915119-de17-4f9c-8100-74405abad327.jpg?v=1721372303","url":"https:\/\/www.whiterainbookhouse.com\/products\/how-to-master-online-customer-lisa-harrison-9781508422341","provider":"WR Book House","version":"1.0","type":"link"}