{"product_id":"how-to-say-it-jack-griffin-9780735205253","title":"How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sale","description":"A guide to effectively communicating with customers to create lasting--and repeat--business relationships. \u003cp\u003e\u003c\/p\u003eThis book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. \u003cp\u003e\u003cbr\u003eUnlike the vast majority of books that deal with customer communication, \u003ci\u003eHow to Say It(R) Creating Complete Customer Satisfaction\u003c\/i\u003e does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to: \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e \u003cli\u003eSpeak the language of Yes by asking the right questions\u003c\/li\u003e \u003cli\u003eGet referrals through established customers\u003c\/li\u003e \u003cli\u003eOffer value through solutions, satisfaction, and trust\u003c\/li\u003e \u003cli\u003eAnticipate and preempt objections\u003c\/li\u003e \u003cli\u003eOwn a problem by owning the solution\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jack Griffin\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0735205256\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780735205253\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Penguin Publishing Group\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/05\/2013\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 272\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.70lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.10h x 6.00w x 0.70d","brand":"Jack Griffin","offers":[{"title":"Paperback","offer_id":45933861208319,"sku":"9780735205253","price":24.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_b22bcd39-9bbe-44ac-b163-239d94bf2575.jpg?v=1721789753","url":"https:\/\/www.whiterainbookhouse.com\/products\/how-to-say-it-jack-griffin-9780735205253","provider":"WR Book House","version":"1.0","type":"link"}