{"product_id":"human-resources-management-in-the-david-k-hayes-9781118988503","title":"Human Resources Management in the Hospitality Industry","description":"\u003cp\u003e\u003cb\u003e\u003ci\u003eHuman Resources Management in the Hospitality Industry, 2nd Edition\u003c\/i\u003e\u003c\/b\u003e helps today's hospitality professional be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e David K. Hayes, Jack D. Ninemeier\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1118988507\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781118988503\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Wiley\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/16\/2015\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 320\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 2.15lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 11.00h x 8.50w x 0.90d","brand":"David K. Hayes","offers":[{"title":"Hardcover","offer_id":47244069568767,"sku":"9781118988503","price":146.75,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_9fda55eb-780b-456d-8b15-b245f66f36dd.jpg?v=1758134864","url":"https:\/\/www.whiterainbookhouse.com\/products\/human-resources-management-in-the-david-k-hayes-9781118988503","provider":"WR Book House","version":"1.0","type":"link"}