{"product_id":"human-service-jeff-toister-9798218925321","title":"Human Service: The Skills AI Can't Replace","description":"\u003cp\u003eArtificial intelligence is transforming customer service. But customers still need humans when systems fail, emotions are involved, or judgment is required.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eHuman Service \u003c\/i\u003ereveals how employees can create value that AI can't match. It explores three essential customer service skills-\u003cb\u003econnection, understanding, and advocacy\u003c\/b\u003e-that grow revenue, improve efficiency, and earn loyalty.\u003c\/p\u003e\u003cp\u003eIn this book, you'll discover: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eWhat humans do better than AI\u003c\/li\u003e\n\u003cli\u003eWhen employees make the biggest difference\u003c\/li\u003e\n\u003cli\u003eHow to build and scale these skills\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eYou'll also learn how leading organizations combine smart automation with helpful employees to gain a competitive advantage. Through real-world stories, practical examples, and cautionary tales, \u003ci\u003eHuman Service \u003c\/i\u003eshows what happens when companies rely too much on technology and what's possible when you get the balance right.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eHuman Service \u003c\/i\u003eis your guide to standing out in the age of AI.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jeff Toister\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798218925321\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Toister Performance Solutions\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/27\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 132\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.41lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.28d","brand":"Jeff Toister","offers":[{"title":"Paperback","offer_id":48450609742079,"sku":"9798218925321","price":16.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_9b3109fb-befb-44cb-9952-fca6fa420c32.jpg?v=1777268362","url":"https:\/\/www.whiterainbookhouse.com\/products\/human-service-jeff-toister-9798218925321","provider":"WR Book House","version":"1.0","type":"link"}