{"product_id":"implementing-and-improving-itsm-jeffrey-tefertiller-9781723127441","title":"Implementing and Improving ITSM: A leader's guide to implementing and improving Enterprise IT Service Management - Second Edition - Full Color","description":"This book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program. This is the second edition, offered in full color.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jeffrey Tefertiller\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1723127442\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781723127441\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/14\/2018\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 276\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.13lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.72d","brand":"Jeffrey Tefertiller","offers":[{"title":"Paperback","offer_id":47200880656639,"sku":"9781723127441","price":55.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_f4308d4f-3327-4b99-89e9-cc759c52c010.jpg?v=1756788105","url":"https:\/\/www.whiterainbookhouse.com\/products\/implementing-and-improving-itsm-jeffrey-tefertiller-9781723127441","provider":"WR Book House","version":"1.0","type":"link"}