{"product_id":"impressive-customer-service-trishuna-brown-9780578403137","title":"Impressive Customer Service: at its greatest","description":"\u003cp\u003eExceptional customer service doesn't magically appear; it is developed and refined over time. So, let's work on developing our skills. Begin with self. What do we want people to hear, see, and feel when we serve them? If we want their experience to be positive, then we should give thought to how we will speak and act. Specifically, our behavior says a lot about us. Our body language, facial expressions, and eyes speak volumes (and loudly) before we utter a word. People hear the unspoken statements, see the actions (welcome or unwelcome) and feel uncertain or confident about the level of service that might be given. \u003cbr\u003e Think about this. \u003cbr\u003e Excellent customer service is a must as we serve other people. If this is your gift or calling, perform it with excellence and passion. This is what I am going to talk about in this book. As you read, I hope that its content will help bring out your greatest customer service skills. \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Trishuna Brown\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0578403137\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780578403137\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Leaf Stone Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/12\/2018\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 48\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.13lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.00h x 5.00w x 0.10d","brand":"Trishuna Brown","offers":[{"title":"Paperback","offer_id":48443534147839,"sku":"9780578403137","price":6.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_85c030df-db61-4909-adf6-cb632949d14d.jpg?v=1777206123","url":"https:\/\/www.whiterainbookhouse.com\/products\/impressive-customer-service-trishuna-brown-9780578403137","provider":"WR Book House","version":"1.0","type":"link"}