{"product_id":"improving-the-customer-experience-a-brian-schofield-9798227869883","title":"Improving the Customer Experience, A Lean Perspective for Business","description":"\u003cp\u003eIn an age where customer expectations are higher than ever, businesses are constantly seeking ways to deliver value efficiently and effectively. \"Lean\" has emerged as a transformative approach; not just in manufacturing but across all facets of industry - including the realm of customer service.\u003c\/p\u003e\u003cp\u003eThis book, \"Improving the Customer Experience, A Lean Perspective for Business\", is from my belief that the principles of lean thinking can revolutionize how we view and manage customer service. It is a comprehensive guide that combines the wisdom of lean methodologies with the practicalities of customer interactions.\u003c\/p\u003e\u003cp\u003eThroughout these pages, you will find insights into the lean philosophy, its core principles and how they can be applied to customer service to reduce waste, improve efficiency, and increase customer satisfaction. We will explore case studies, real-life examples, and actionable strategies that demonstrate the power of a lean approach in creating a customer service culture that not only meets but exceeds expectations.\u003c\/p\u003e\u003cp\u003eWelcome to Lean Thinking in customer service.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Brian Schofield\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798227869883\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Brian Schofield\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/12\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 216\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.56lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.46d","brand":"Brian Schofield","offers":[{"title":"Paperback","offer_id":48241835213055,"sku":"9798227869883","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_fa2a29f9-fff3-40ee-8b75-76bffd22c653.jpg?v=1772656145","url":"https:\/\/www.whiterainbookhouse.com\/products\/improving-the-customer-experience-a-brian-schofield-9798227869883","provider":"WR Book House","version":"1.0","type":"link"}