{"product_id":"inbound-call-centers-robert-a-gable-9780890066409","title":"Inbound Call Centers: Design, Implementation, and Management","description":"Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Robert a. Gable\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 089006640X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780890066409\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Artech House Publishers\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/01\/1993\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 192\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.90lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.29h x 6.32w x 0.70d","brand":"Robert a. Gable","offers":[{"title":"Hardcover","offer_id":48449049100543,"sku":"9780890066409","price":131.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_98bb812c-c40e-45db-8c15-d123fcb5623b.jpg?v=1777261730","url":"https:\/\/www.whiterainbookhouse.com\/products\/inbound-call-centers-robert-a-gable-9780890066409","provider":"WR Book House","version":"1.0","type":"link"}