{"product_id":"incident-management-fabrizio-zuccari-9798344624464","title":"Incident Management: A Guide to IT Incident Management","description":"It is a practical and accessible guide to the world of Incident Management.\u003cbr\u003eThis essay, part of the IT4nonIT series, covers every aspect of the IT incident resolution process, from its introduction to the definition of objectives.\u003cbr\u003eThis essay is a valuable resource for anyone looking to improve their IT incident management processes: \u003cul\u003e\n\u003cli\u003eIt presents the criteria for incident classification, resolution strategies, and service recovery plans.\u003c\/li\u003e\n\u003cli\u003eIt examines the process of incident closure and review.\u003c\/li\u003e\n\u003cli\u003eIt defines incident 'ownership' and highlights the importance of continuous monitoring.\u003c\/li\u003e\n\u003cli\u003eIt discusses the differences between incidents in on-premise, cloud, and hybrid environments, and presents a use case for Problem Management.\u003c\/li\u003e\n\u003cli\u003eIt explores the ITIL and COBIT frameworks, emphasizes the importance of preparation and prevention, and provides guidance on how to record and identify warning signs.\u003c\/li\u003e\n\u003c\/ul\u003eIt delves into incident detection processes, reporting and communication systems, and the role of staff in reporting\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Fabrizio Zuccari\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798344624464\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/27\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 122\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.38lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.26d","brand":"Fabrizio Zuccari","offers":[{"title":"Paperback","offer_id":48217756107007,"sku":"9798344624464","price":12.46,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_1024c0b2-54b5-46f6-b2f9-8d5cc9ffb069.jpg?v=1771999234","url":"https:\/\/www.whiterainbookhouse.com\/products\/incident-management-fabrizio-zuccari-9798344624464","provider":"WR Book House","version":"1.0","type":"link"}