{"product_id":"influence-of-quality-service-on-zeleke-melaku-yilma-9783659684166","title":"Influence of quality service on customer satisfaction and loyalty","description":"Ethiopia is one of the fast developing economy in Africa. To sustain this development, financial institution play a great role in helping the smooth and efficient flow of cash in the country.Like wise, retail banks as major part of those institutions, needed to improve their culture of customer treatment.This manuscript tried to investigate customer service practice of retail banks found in Ethiopian and suggests what to be done in the future to enhance the quality of service rendered and its effect on customer satisfaction and loyalt\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Zeleke Melaku Yilma\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 3659684163\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9783659684166\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e LAP Lambert Academic Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/18\/2015\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 88\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.31lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.21d","brand":"Zeleke Melaku Yilma","offers":[{"title":"Paperback","offer_id":46233063981311,"sku":"9783659684166","price":43.09,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_df76be2a-88f5-4763-be23-a7cf9f6484aa.jpg?v=1728991960","url":"https:\/\/www.whiterainbookhouse.com\/products\/influence-of-quality-service-on-zeleke-melaku-yilma-9783659684166","provider":"WR Book House","version":"1.0","type":"link"}