{"product_id":"information-technology-in-the-service-national-research-council-9780309048767","title":"Information Technology in the Service Society: A Twenty-First Century Lever","description":"\u003cp\u003eInformation technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e National Research Council,Computer Science and Telecommunications,Committee to Study the Impact of Informa\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0309048761\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780309048767\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e National Academies Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/01\/1994\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 288\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.05lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.01h x 6.06w x 0.72d","brand":"National Research Council","offers":[{"title":"Paperback","offer_id":48447615500543,"sku":"9780309048767","price":50.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_16f1fd41-bfa6-4d5a-b454-fe47d1c9d00a.jpg?v=1777233877","url":"https:\/\/www.whiterainbookhouse.com\/products\/information-technology-in-the-service-national-research-council-9780309048767","provider":"WR Book House","version":"1.0","type":"link"}