{"product_id":"introduction-to-service-harry-jr-katzan-9781532035982","title":"Introduction to Service","description":"\u003cp\u003eA service is a client\/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But what exactly are the best practices, principles, and theories of service? \u003c\/p\u003e\u003cp\u003eThe actual study of service science is a relatively new field, but it is one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan Jr., director of the Service Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. \u003c\/p\u003e\u003cp\u003eHarry Katzan Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include the following: \u003cbr\u003e -- Service Concepts \u003cbr\u003e -- Service Systems \u003cbr\u003e -- Information Services \u003cbr\u003e -- Service Management \u003cbr\u003e -- Service Business \u003c\/p\u003e\u003cp\u003eWith a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, Introduction to Service is perfect for the professional and the layman alike. Discover how you can put information about services to work for you!\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Harry Jr. Katzan\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1532035985\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781532035982\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e iUniverse\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/30\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 124\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.65lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.44d","brand":"Harry Jr. Katzan","offers":[{"title":"Hardcover","offer_id":48439601627391,"sku":"9781532035982","price":26.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_1c4e05b2-3527-4692-a108-b7f502824e1e.jpg?v=1777178597","url":"https:\/\/www.whiterainbookhouse.com\/products\/introduction-to-service-harry-jr-katzan-9781532035982","provider":"WR Book House","version":"1.0","type":"link"}