{"product_id":"is-this-about-me-or-andrew-priestley-9781912774586","title":"Is This About Me or You?","description":"An essential guide on how highly effective leaders listen, understand and respond to people who are upset. This unpacks a proven strategy for diffusing difficult conversations that leave people feeling understood rather than frustrated and angrier. Incredibly simple - incredibly effective. Is This About Me Or You? explains listening filters, why conflicts escalate and how to diffuse them with professionalism, compassion and the total absence of agenda, techniques and tactics that usually make things worse. Simple. Game-changing.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Andrew Priestley\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1912774585\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781912774586\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Writing Matters (Wm)\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/03\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 118\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.35lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.28d","brand":"Andrew Priestley","offers":[{"title":"Paperback","offer_id":46199161127167,"sku":"9781912774586","price":14.82,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_cf24567a-992f-490d-9dd1-37d5136432f5.jpg?v=1727925224","url":"https:\/\/www.whiterainbookhouse.com\/products\/is-this-about-me-or-andrew-priestley-9781912774586","provider":"WR Book House","version":"1.0","type":"link"}