{"product_id":"it-service-management-john-sansbury-9781780173184","title":"IT Service Management: Support for your ITSM Foundation exam","description":"Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective, extensive service management experience, the authors of this book walk you through essential concepts including the service lifecycle, processes, functions and roles and illustrate these with real-life examples. With this book you'll quickly gain understanding of the basic principles, terminology and benefits of service management.-- 'The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys.' Rob England, The IT Skeptic (review of previous edition)-- 'This is absolutely a valuable source of information.' Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e John Sansbury, Ernest Brewster, Aidan Lawes\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1780173180\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781780173184\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e BCS, the Chartered Institute for IT\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/21\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 226\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.81lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.61h x 6.69w x 0.48d","brand":"John Sansbury","offers":[{"title":"Paperback","offer_id":43986339725567,"sku":"9781780173184","price":45.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_8a34e03d-4b34-49cb-9c6a-534952356186.jpg?v=1683282780","url":"https:\/\/www.whiterainbookhouse.com\/products\/it-service-management-john-sansbury-9781780173184","provider":"WR Book House","version":"1.0","type":"link"}