{"product_id":"it-service-management-processes-arkadiusz-rokicki-9798277799543","title":"IT Service Management Processes - the Past, the Present and the Future: Introducing the four Waves of Intelligent Automation","description":"\u003cp\u003eArtificial intelligence is reshaping the way organisations manage IT, but not always with the promised results. While global spending on generative AI is skyrocketing, many companies struggle to measure real gains, often falling into automation, where human roles are replaced without meaningful productivity improvements.\u003c\/p\u003e\u003cp\u003eThis book offers a clear framework for understanding that challenge. Drawing on decades of IT leadership and academic research, the author introduces the \u003ci\u003eWaves of Intelligent Automation - \u003c\/i\u003ea practical model that maps IT Service Management (ITSM) processes against their true automation potential. Readers will see where AI, big data and cloud computing deliver measurable value, and where human judgment remains essential.\u003c\/p\u003e\u003cp\u003eWith straightforward explanations, real-world use cases and forward-looking insights, this book equips IT leaders, researchers and policymakers to balance innovation with accountability. It is both a roadmap for navigating automation in ITSM and a call to preserve the creativity, ethics and context that machines cannot replace.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Arkadiusz Rokicki\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798277799543\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/07\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 336\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.29lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 10.00h x 7.00w x 0.70d","brand":"Arkadiusz Rokicki","offers":[{"title":"Paperback","offer_id":48801328660735,"sku":"9798277799543","price":16.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/it-service-management-processes-arkadiusz-rokicki-9798277799543","provider":"WR Book House","version":"1.0","type":"link"}