{"product_id":"itilr-4-essentials-claire-agutter-9781787782181","title":"ITIL(R) 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond","description":"\u003cp\u003eITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.\u003c\/p\u003e\u003cp\u003eITIL\u003csup\u003e \u003c\/sup\u003e4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisation's wider business strategy.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eITIL\u003csup\u003e(R)\u003c\/sup\u003e 4 Essentials\u003c\/em\u003e contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.\u003c\/p\u003e\u003cp\u003eThe book offers practical tips - based on the author's extensive experience - for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.\u003c\/p\u003e\u003cp\u003eIdeal for self-study candidates and training participants, \u003cem\u003eITIL 4 Essentials\u003c\/em\u003e will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education.\u003c\/p\u003e\u003cp\u003eThis second edition has been updated to align with amendments to the ITIL\u003csup\u003e(R)\u003c\/sup\u003e 4 Foundation syllabus, including: \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eA perfect companion before, during and after your ITIL exam - buy your copy today.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eITIL(R) is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Claire Agutter\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1787782182\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781787782181\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Itgp\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/23\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 224\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.59lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.48d","brand":"Claire Agutter","offers":[{"title":"Paperback","offer_id":44047596880127,"sku":"9781787782181","price":34.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_1aeb8642-ec0d-45cb-b7f4-50a5472eff69.jpg?v=1684991125","url":"https:\/\/www.whiterainbookhouse.com\/products\/itilr-4-essentials-claire-agutter-9781787782181","provider":"WR Book House","version":"1.0","type":"link"}