{"product_id":"itilr-v3-a-pocket-jan-van-bon-9789087531027","title":"ITIL(R) V3 - A Pocket Guide","description":"This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jan Van Bon\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 9087531028\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9789087531027\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Van Haren Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/06\/2010\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 1\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.38lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 6.38h x 4.11w x 0.45d","brand":"Jan Van Bon","offers":[{"title":"Paperback","offer_id":43941311316223,"sku":"9789087531027","price":24.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_7620797e-e527-4f60-9ae9-6958fde94497.jpg?v=1681452178","url":"https:\/\/www.whiterainbookhouse.com\/products\/itilr-v3-a-pocket-jan-van-bon-9789087531027","provider":"WR Book House","version":"1.0","type":"link"}