{"product_id":"its-all-about-service-ray-pelletier-9780471716754","title":"It's All about Service: How to Lead Your People to Care for Your Customers","description":"Practical strategies for better customer service based on the principles\u003cbr\u003e of servant-leadership\u003cbr\u003e Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Ray Pelletier\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0471716758\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780471716754\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Wiley\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/05\/2005\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 256\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.20lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.10h x 6.10w x 1.00d","brand":"Ray Pelletier","offers":[{"title":"Hardcover","offer_id":44190552588543,"sku":"9780471716754","price":34.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_ab2d8f5c-815e-4494-8353-a7182738fd7a.jpg?v=1690871155","url":"https:\/\/www.whiterainbookhouse.com\/products\/its-all-about-service-ray-pelletier-9780471716754","provider":"WR Book House","version":"1.0","type":"link"}