{"product_id":"itsm-for-leaders-jeffrey-teffertiler-9781723127212","title":"ITSM For Leaders: A leader's guide to understanding IT Service Management - Second Edition - Full Color","description":"This book offers IT and organization leaders an easy-to-read resource to better understand IT Service Management and how best to leverage its capabilities. Service Management Leadership is the name of Jeffrey's consulting practice and YouTube channel. These are to help leaders grow in their understanding of ITSM. Also, all proceeds from the sale of this book will be donated to charity. This book was not written for self-gain. Rather, it is to help leaders and help others through the book's proceeds. This is the second edition, including minor updates and full color.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jeffrey Teffertiler\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1723127213\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781723127212\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/14\/2018\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 134\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.57lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.35d","brand":"Jeffrey Teffertiler","offers":[{"title":"Paperback","offer_id":47305388687615,"sku":"9781723127212","price":35.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_052e1ec2-4788-4dbe-a40a-a420f186096f.jpg?v=1758830740","url":"https:\/\/www.whiterainbookhouse.com\/products\/itsm-for-leaders-jeffrey-teffertiler-9781723127212","provider":"WR Book House","version":"1.0","type":"link"}