{"product_id":"keeping-customers-dorothy-m-tuma-9781977578730","title":"Keeping Customers: and Getting Their Friends Too!","description":"This book is based on a compilation of Dorothy Tuma's weekly articles on customer service, published in Uganda's Daily Monitor as Dora's Diary for over three years. Ms. Tuma began writing these articles as a means of publically complimenting winners in customer service and complaining about losers. In addition to the articles, which are all real-life case studies, the book provides the theory behind key customer service principles as well as practical tools. Every reader will find this well-illustrated book engaging, practical and useful. This is an indispensable handbook and reference tool for anyone who interfaces with customers; in other words, for everyone who offers a product or a service.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Dorothy M. Tuma\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 197757873X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781977578730\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/15\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 218\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.72lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.50d","brand":"Dorothy M. Tuma","offers":[{"title":"Paperback","offer_id":46292974076159,"sku":"9781977578730","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_87749911-db19-459c-869e-4fbb2069dbb7.jpg?v=1730210716","url":"https:\/\/www.whiterainbookhouse.com\/products\/keeping-customers-dorothy-m-tuma-9781977578730","provider":"WR Book House","version":"1.0","type":"link"}