{"product_id":"keeping-score-mark-graham-brown-9781563273551","title":"Keeping Score: Using the Right Metrics to Drive World-Class Performance","description":"\u003cp\u003eIn \u003cb\u003eKeeping Score, \u003c\/b\u003ethe author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Mark Graham Brown\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1563273551\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781563273551\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Productivity Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/30\/2006\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 224\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.68lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.98h x 6.32w x 0.45d","brand":"Mark Graham Brown","offers":[{"title":"Paperback","offer_id":43939648930047,"sku":"9781563273551","price":39.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_80f127fe-7c6c-4426-a9fe-1213c2a63569.jpg?v=1681442716","url":"https:\/\/www.whiterainbookhouse.com\/products\/keeping-score-mark-graham-brown-9781563273551","provider":"WR Book House","version":"1.0","type":"link"}