{"product_id":"knowledge-management-and-drivers-of-patricia-ordzezez-de-pablos-9781466609488","title":"Knowledge Management and Drivers of Innovation in Services Industries","description":"Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Patricia Ordóñez de Pablos\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1466609486\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781466609488\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Information Science Reference\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/30\/2012\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 350\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 2.42lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 11.00h x 8.50w x 0.81d","brand":"Patricia Ordóñez de Pablos","offers":[{"title":"Hardcover","offer_id":48453662146815,"sku":"9781466609488","price":175.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_a3d1d929-3358-4af6-b4d9-96c5345dcd66.jpg?v=1777301504","url":"https:\/\/www.whiterainbookhouse.com\/products\/knowledge-management-and-drivers-of-patricia-ordzezez-de-pablos-9781466609488","provider":"WR Book House","version":"1.0","type":"link"}