{"product_id":"law-enforcement-interpersonal-communication-and-brian-douglas-fitch-9781506303376","title":"Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model","description":"\u003cp\u003e\u003cstrong\u003eLaw Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model \u003c\/strong\u003eprovides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: \u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cstrong\u003eIdentify \u003c\/strong\u003eand master emotions \u003c\/li\u003e \u003cli\u003e\n\u003cstrong\u003eMaster \u003c\/strong\u003ethe story \u003c\/li\u003e \u003cli\u003e\n\u003cstrong\u003ePromote \u003c\/strong\u003epositive behavior \u003c\/li\u003e \u003cli\u003e\n\u003cstrong\u003eAchieve \u003c\/strong\u003eRapport \u003c\/li\u003e \u003cli\u003e\n\u003cstrong\u003eControl \u003c\/strong\u003eyour response \u003c\/li\u003e \u003cli\u003e\n\u003cstrong\u003eTake \u003c\/strong\u003eperspective \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eWhen used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Brian D. Fitch\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1506303374\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781506303376\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Sage Publications, Inc\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/25\/2015\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 152\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.55lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.90h x 5.80w x 0.40d","brand":"Brian D. Fitch","offers":[{"title":"Paperback","offer_id":43985323884799,"sku":"9781506303376","price":42.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_df65d15f-a807-445d-bfcf-67c093a887cd.jpg?v=1683276891","url":"https:\/\/www.whiterainbookhouse.com\/products\/law-enforcement-interpersonal-communication-and-brian-douglas-fitch-9781506303376","provider":"WR Book House","version":"1.0","type":"link"}