{"product_id":"law-enforcement-security-communication-dawne-heddlesten-9798731949835","title":"Law Enforcement \u0026 Security Communication: How To Deal With Difficult People: Tactical Communications Command Two","description":"\u003cp\u003ePerhaps today more than ever, communication matters. For police and law enforcement professionals, having the interpersonal skills necessary to effectively communicate with fellow officers, subordinates, higher-ups, community members, victims and their families, other departments and jurisdictions, and the court systems is critical to the mission of \"protect and serve.\" Police communication skills -- needed to investigate crimes; de-escalate situations; build trust with communities; and write memos, reports and grants -- are crucial for everyone working in law enforcement, and especially for those with leadership aspirations.\u003c\/p\u003e\u003cp\u003eThis is the ultimate guide to conflict resolution. Designed with police officers in mind, but filled with tools and techniques that anyone can use, topics include how to approach people and start a conversation, how to deal with difficult people, how to recognize the different personality types, and how to handle complaints. Plus much, much more.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Dawne Heddlesten\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 8731949835\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798731949835\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/02\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 62\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.23lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.15d","brand":"Dawne Heddlesten","offers":[{"title":"Paperback","offer_id":44057771475199,"sku":"9798731949835","price":8.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_eae9cbd6-5d2a-400c-ab62-ee0a019e298f.jpg?v=1685048787","url":"https:\/\/www.whiterainbookhouse.com\/products\/law-enforcement-security-communication-dawne-heddlesten-9798731949835","provider":"WR Book House","version":"1.0","type":"link"}