{"product_id":"lean-and-agile-services-chukwuma-destiny-ogbonnaya-9798391745914","title":"LEAN and AGILE SERVICES: Inspiring Service Industry Change Through Story: The Lean Thinking Way.","description":"\u003cb\u003eLean and Agile Services - Inspiring Service Industry Change Through Story: The Lean Thinking Way was written in a unique way to make the content accessible to a wide range of readers such as managers, academics, book lovers, students, policymakers, leaders, lean practitioners and entrepreneurs. The book uses thematic approach to knit stories of actual events in diverse service sectors with lean thinking principles. Reflective practice was used to draw readers into the domain of applications. The book covers contemporary issues in creating and managing service organisations in this 21st century. People in manufacturing will appreciate how the lean and agile principles in manufacturing have been transferred, adapted and interpreted for service systems.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003cb\u003eThe themes covered in the book include: \u003c\/b\u003e\u003cbr\u003eTheme 1: Voice of the customer\u003cbr\u003eTheme 2: Communication.\u003cbr\u003eTheme 3: Engaging the five senses of customers.\u003cbr\u003eTheme 4: Being and appearing organised.\u003cbr\u003eTheme 5: Poka Yoke (mistake proofing)\u003cbr\u003eTheme 6: Flow management\u003cbr\u003eTheme 7: Innovation and Technology.\u003cbr\u003eTheme 8: Standardisation and optimisation.\u003cbr\u003eTheme 9: Continuous improvement\u003cbr\u003eTheme 10: Collaborating with partners to eliminate wastes.\u003cbr\u003eTheme 11: Professionalism.\u003cbr\u003eTheme 12: Service environment\u003cbr\u003eTheme 13: Lean and Agile Service.\u003cbr\u003eTheme 14: Entertainments and amusements.\u003cbr\u003eTheme 15: Risk management and legal protections.\u003cbr\u003eTheme 16: Customer Chains within a Service System..\u003cbr\u003eTheme 17: Queuing theory and Triage model\u003cbr\u003eTheme 19: Servitisation and productisation.\u003cbr\u003eTheme 20: Ergonomic design for services.\u003cbr\u003eTheme 21: Single Minute Exchange of Die in Service Delivery.\u003cbr\u003eTheme 22: Design thinking in service delivery.\u003cbr\u003eTheme 23: Digital transformation and automated workflows.\u003cbr\u003eTheme 24: Final Words. \u003cp\u003e\u003c\/p\u003e\u003cb\u003eABOUT THE AUTHOR\u003c\/b\u003e\u003cbr\u003eDr Chukwuma Destiny Ogbonnaya teaches lean operations, agile manufacturing and supply chain management at undergraduate and postgraduate levels at Loughborough University. He holds PhD in Mechanical Engineering from The University of Manchester, United Kingdom; MSc in Manufacturing Systems Engineering from Warwick Manufacturing Group, University of Warwick, United Kingdom. He obtained his Bachelors in Engineering from Federal University of Technology, Owerri. He has Postgraduate Diploma in Education and a certificate in management. He is a certified management consultant and he had over five years in the banking sector and have been working in the university system afterwards. He is a member of professional bodies including MIET, MNSE, FHEA, FIMC.\u003cbr\u003eHe is married to Mary Chukwuma and they both had four children - Sophia, Michael, Emmanuel and David. Chukwuma volunteers to teach teenagers maths and sciences when he is free. He is a singer and he enjoys writing.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Chukwuma Destiny Ogbonnaya\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798391745914\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/18\/2023\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 172\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.45lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.37d","brand":"Chukwuma Destiny Ogbonnaya","offers":[{"title":"Paperback","offer_id":48588222595327,"sku":"9798391745914","price":15.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/lean-and-agile-services-chukwuma-destiny-ogbonnaya-9798391745914","provider":"WR Book House","version":"1.0","type":"link"}