{"product_id":"lean-on-civility-christian-masotti-9781952538803","title":"Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces","description":"\u003cb\u003eIn \u003ci\u003eLean on Civility: Strategies for Changing Culture in Manufacturing Workplaces\u003c\/i\u003e, the authors explain how incorporating civility can drive success in your business.\u003c\/b\u003e\u003cp\u003eAs a key component of workplace training, civility can have a significant impact on workplace culture and also increase measurable outputs related to continuous improvement-including but not limited to quality, efficiency, and cost. When organizations are deliberate and strategic about increasing supervisors' and managers' civility competencies in four key skill areas, they experience almost immediate improvements in interpersonal relationships, communication, morale, retention, trust, and productivity.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eLean on Civility: Strategies for Changing Culture in Manufacturing Workplaces\u003c\/i\u003e offers a practical tool kit-complete with strategies and tools (like the Masotti Feedback Method)-that you can take back to your workplace and implement immediately.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Christian Masotti, Lewena Bayer\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1952538807\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781952538803\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Business Expert Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/12\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 272\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.81lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.58d","brand":"Christian Masotti","offers":[{"title":"Paperback","offer_id":44127366971647,"sku":"9781952538803","price":37.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_f95cecbb-ee17-4b78-b076-2c4c2019bbf8.jpg?v=1687453160","url":"https:\/\/www.whiterainbookhouse.com\/products\/lean-on-civility-christian-masotti-9781952538803","provider":"WR Book House","version":"1.0","type":"link"}