{"product_id":"lean-service-luis-vicente-socconini-9788417903282","title":"Lean Service: Certification Manual","description":"\u003cp\u003e\u003cstrong\u003eLean Service Certification\u003c\/strong\u003e\u003cbr\u003e \u003cbr\u003e We know that the services provided by any industry have increased costs between 30% and 80% due to different \"wastes\" in several of their processes. By leveraging Lean tools, Lean Service is designed to create a quicker and more efficient process that results in high-quality services and improved productivity.\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eSome of the benefits are: \u003c\/strong\u003e\u003cbr\u003e - Significant improvement in the quality of the services provided by a company.\u003cbr\u003e - Significant reduction in the time spent on service activities.\u003cbr\u003e - Significant reduction in the cost of providing services.\u003cbr\u003e - Increased competitiveness and profitability.\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eLuis Socconini\u003c\/strong\u003e is an industrial engineer, specialized in manufacturing. He coursed a Master's Degree in Quality and Productivity at the ITESM Campus in Guadalajara. He studied Six Sigma at the Wharton School of Business, University of Pennsylvania, and he has extensive experience in teaching and applying Lean Six Sigma. It is also founder, president and Master Black Belt of Lean Six Sigma Institute.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Luis Vicente Socconini\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 8417903283\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9788417903282\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Marge Books\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/10\/2019\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 350\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.23lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.61h x 6.69w x 0.73d","brand":"Luis Vicente Socconini","offers":[{"title":"Paperback","offer_id":43942492864767,"sku":"9788417903282","price":31.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_a1f2f42e-9b13-468e-800e-7ac77d989480.jpg?v=1681492687","url":"https:\/\/www.whiterainbookhouse.com\/products\/lean-service-luis-vicente-socconini-9788417903282","provider":"WR Book House","version":"1.0","type":"link"}