{"product_id":"leave-a-legacy-of-legendary-robert-degroot-9798990824027","title":"Leave a Legacy of Legendary Customer Service: An Attitude and Skills-Based Approach","description":"Why would you want to do what the title of this book says to do? \u003cp\u003e\u003c\/p\u003eRegardless of your role within an organization, you provide customer service to someone, whether it be for internal or external customers. \u003cp\u003e\u003c\/p\u003eWhat would you like people to say about your human interaction skills if you were to ask them for a reference, perhaps for an annual review, a professional organization membership, or a promotion? It's your legacy. What did you create? \u003cp\u003e\u003c\/p\u003eWhat makes people want to talk about your customer service as legendary? \u003cp\u003e\u003c\/p\u003eSimple. Because you create and use values-based attitudes to guide your skill-based interactions. Sure, your technical skills are strong, but everyone knows human interaction skills are the deciding factor. Those attitudes and skills make customers and colleagues feel valued at the highest and deepest personal level. That's the difference between being good at your job and being legendary. \u003cp\u003e\u003c\/p\u003eThe knowledge, skills, and strategies presented in this book are based on human interaction psychology, making them applicable in many areas of life. Here, these life skills are applied to the customer service setting. Once learned, coached, and practiced, they will become second nature. \u003cp\u003e\u003c\/p\u003e\u003ci\u003eThis book is a compilation of eleven customer service ebooks\u003c\/i\u003e that teach how to build the necessary attitudes and skills to create legendary customer service. Seven of these books are standalone bestsellers. \u003cp\u003e\u003c\/p\u003eThe table of contents defines the list of ebooks that can be purchased separately.\u003col\u003e\n\u003cli\u003eCreate Attitudes Instantly (New release)\u003c\/li\u003e\n\u003cli\u003eTelephone Etiquette for Business\u003c\/li\u003e\n\u003cli\u003eEmail Etiquette for Business\u003c\/li\u003e\n\u003cli\u003eTrust \u0026amp; Rapport Building\u003c\/li\u003e\n\u003cli\u003eActive Listening Skills for Business\u003c\/li\u003e\n\u003cli\u003eProblem-Solving Model for Business\u003c\/li\u003e\n\u003cli\u003eDefusing Customer Anger\u003c\/li\u003e\n\u003cli\u003eManaging Customer Expectations\u003c\/li\u003e\n\u003cli\u003eCreating Customer Loyalty\u003c\/li\u003e\n\u003cli\u003eStress Control at Work\u003c\/li\u003e\n\u003cli\u003eGoal Setting for Success\u003c\/li\u003e\n\u003c\/ol\u003eGet your copy of \"Leave a Legacy Legendary Customer Service\" now. It will become a personal reference for a lifetime. \u003cp\u003e\u003c\/p\u003ePreviously published as \"Legendary Customer Service\" by Robert DeGroot, (c) 2023. \u003cp\u003e\u003c\/p\u003eSee www.SalesHelp.com for more books by Robert DeGroot.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Robert deGroot\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798990824027\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Rpdg\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/03\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 216\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.65lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.46d","brand":"Robert deGroot","offers":[{"title":"Paperback","offer_id":48446913937663,"sku":"9798990824027","price":14.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_48f1c426-0913-4d85-a803-370099600815.jpg?v=1777227563","url":"https:\/\/www.whiterainbookhouse.com\/products\/leave-a-legacy-of-legendary-robert-degroot-9798990824027","provider":"WR Book House","version":"1.0","type":"link"}