{"product_id":"life-life-smiling-andrew-l-kassman-9781970095036","title":"Life Life Smiling: How to Confidently Choose the Best Orthodontist for Your Family","description":"Dr. Kassman's secret to delivering great customer service is, first and foremost, his quick wit and ability to make almost any situation funny! Besides that, and very importantly, he has the genuine ability to get down to the level of the younger patient but also to be an adult with the older patients. In other words, his personality is one where he is able to connect with his patients, not only at any age level but because of his level of compassion for people in general.The #1 reason that parents refer their friends and family to Dr. Kassman is, quite simply, the experience. A business's relationship with its clients is about much more than reducing wait times or improving product ratings (although they are both important to Dr. Kassman). Understanding the client's journey, to him, is about learning his client's experience from the instant they start considering treatment, and then working to make the journey as easy, clear, and efficient as possible.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Andrew L. Kassman\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1970095032\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781970095036\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Burleson Media Group\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/04\/2019\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 80\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.26lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.17d","brand":"Andrew L. Kassman","offers":[{"title":"Paperback","offer_id":48453992546559,"sku":"9781970095036","price":11.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_d80e58b0-bda0-460c-af93-6dbc99d9c6d2.jpg?v=1777303507","url":"https:\/\/www.whiterainbookhouse.com\/products\/life-life-smiling-andrew-l-kassman-9781970095036","provider":"WR Book House","version":"1.0","type":"link"}