{"product_id":"loyal-aaron-painter-9781619617513","title":"Loyal: Listen or You Always Lose: A Leader's Guide to Winning Customer and Employee Loyalty","description":"\u003cp\u003eLoyal employees attract loyal customers. \u003c\/p\u003e\u003cp\u003eCompanies must adapt to evolving expectations and engage their employees in the same way that they engage their customers. Successful business leaders create a culture of listening across their organizations to inspire loyalty and build a competitive advantage. \u003c\/p\u003e\u003cp\u003eIn \u003cem\u003eLOYAL\u003c\/em\u003e, Microsoft executive Aaron Painter explains how accomplished leaders use the time-tested secret of listening to turn the concept of loyalty into a powerful reality. While working in China, Painter experienced firsthand how customer and employee retention is key to building a successful company. \u003c\/p\u003e\u003cp\u003e\u003cem\u003eLOYAL\u003c\/em\u003e teaches you how to develop opportunities in a global, ever-changing business environment. The book provides insightful suggestions about how companies can create a culture of active listening to engage their most valuable resource: people, whether they are customers or employees. By building respectful relationships and strengthening those connections through the techniques Painter describes, any organization can position itself for sustained growth.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Aaron Painter\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 161961751X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781619617513\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Lioncrest Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/07\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 288\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.03lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.69d","brand":"Aaron Painter","offers":[{"title":"Hardcover","offer_id":44860460269823,"sku":"9781619617513","price":24.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_e635677a-5270-4550-a5ad-7cfcddd85212.jpg?v=1709136136","url":"https:\/\/www.whiterainbookhouse.com\/products\/loyal-aaron-painter-9781619617513","provider":"WR Book House","version":"1.0","type":"link"}