{"product_id":"making-customer-satisfaction-happen-r-m-mcnealy-9780412589201","title":"Making Customer Satisfaction Happen","description":"This book provides the focus for an organisation's Total Quality Management process; the achievement of  world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e R. M. McNealy\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0412589206\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780412589201\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Springer\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/30\/1994\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 192\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.93lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.49h x 6.37w x 0.66d","brand":"R. M. McNealy","offers":[{"title":"Hardcover","offer_id":48517307007231,"sku":"9780412589201","price":109.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_e59d5042-a69a-4793-ae36-cb7bbf1fba52.jpg?v=1778731253","url":"https:\/\/www.whiterainbookhouse.com\/products\/making-customer-satisfaction-happen-r-m-mcnealy-9780412589201","provider":"WR Book House","version":"1.0","type":"link"}