{"product_id":"making-the-customer-experience-magical-john-formica-9780982652664","title":"Making the Customer Experience Magical Now!","description":"Today, customers want more than just to be served. They desire a memorable experience that is unique and different. \"Making the Customer Experience Magical Now \" is filled with practical, applicable and rewarding action tips that are used by service industry leaders such as Disney, Starbucks, and others to engage the hearts of your people, attract more customers, build customer loyalty and differentiate your organization from your competition. Leaders, teams, businesses, and organizations will be inspired and empowered to achieve extraordinary \"Magical\" results today  \"In the spirit of Wait Disney who said, 'You can teach anyone anything if you entertain them, ' John has successfully created the magical lessons while thoroughly entertaining the reader. He adds a personal touch from his real life experiences to help any organization make the customer experience magical.\" Ed Tubal, CEO, Licensed Franchisee Sonny's Bar B Q Restaurants\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e John Formica\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0982652666\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780982652664\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Desktop Wings, Inc.\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/14\/2010\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 114\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.34lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.27d","brand":"John Formica","offers":[{"title":"Paperback","offer_id":43996183363839,"sku":"9780982652664","price":14.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_867ab8d0-44c8-47b7-a077-cdace8264387.jpg?v=1683340212","url":"https:\/\/www.whiterainbookhouse.com\/products\/making-the-customer-experience-magical-john-formica-9780982652664","provider":"WR Book House","version":"1.0","type":"link"}