{"product_id":"managing-customer-service-institute-of-leadership-management-9780080464190","title":"Managing Customer Service","description":"\u003cp\u003eSuper series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership \u0026amp; Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S\/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books\/units).\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Institute of Leadership \u0026amp; Management\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 008046419X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780080464190\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Routledge\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/27\/2007\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 106\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.62lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 11.55h x 8.31w x 0.30d","brand":"Institute of Leadership \u0026 Management","offers":[{"title":"Paperback","offer_id":44212955250943,"sku":"9780080464190","price":48.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_31c8d962-4f80-4e36-8168-e3b343ae9024.jpg?v=1692111226","url":"https:\/\/www.whiterainbookhouse.com\/products\/managing-customer-service-institute-of-leadership-management-9780080464190","provider":"WR Book House","version":"1.0","type":"link"}