{"product_id":"managing-customer-value-bill-dodds-9780761826316","title":"Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions","description":"Providing the right combination of product quality, customer service and price is good business. Unless a business does something that creates value for their customer, then the chances of business success are nil.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Bill Dodds\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0761826319\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780761826316\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e University Press of America\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/25\/2003\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 356\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.16lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.92h x 6.02w x 1.03d","brand":"Bill Dodds","offers":[{"title":"Paperback","offer_id":48443659157759,"sku":"9780761826316","price":110.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_5576b7ea-3aca-4e28-85de-cab1a8056e0b.jpg?v=1777206946","url":"https:\/\/www.whiterainbookhouse.com\/products\/managing-customer-value-bill-dodds-9780761826316","provider":"WR Book House","version":"1.0","type":"link"}