{"product_id":"managing-for-quality-and-performance-james-evans-9780357984789","title":"Managing for Quality and Performance Excellence","description":"Evans' MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 12th EDITION, presents the latest developments in the field as students examine fundamental principles, historical underpinnings of total quality, and quantitative methods and applications, all with a strong focus on Six Sigma and the Malcolm Baldrige framework for performance excellence. Using numerous examples and illustrations of quality management approaches in real organizations, review and discussion questions, cases and experiential projects, it provides a comprehensive foundation for understanding quality management.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e James Evans\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0357984781\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780357984789\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Cengage Learning\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/01\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 800\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 3.15lbs","brand":"James Evans","offers":[{"title":"Paperback","offer_id":45898434740479,"sku":"9780357984789","price":312.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_8cc19b81-1207-49cc-b8f8-7f5d1e1ec8df.jpg?v=1721376300","url":"https:\/\/www.whiterainbookhouse.com\/products\/managing-for-quality-and-performance-james-evans-9780357984789","provider":"WR Book House","version":"1.0","type":"link"}