{"product_id":"managing-people-for-service-advantage-wirtz-jochen-9781944659332","title":"Managing People for Service Advantage","description":"\u003cp\u003eHighly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a firm commitment to effective management of human resources, including the recruitment, selection, training, motivation, and retention of employees. Organizations that display this commitment understand the economic payoff from investing in their people. \u003cem\u003eManaging People for Service Advantage\u003c\/em\u003e will give an insight on how to get HR right in service organizations, and how to get satisfied, loyal, motivated and productive service employees. This book is the ninth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Wirtz Jochen\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1944659331\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781944659332\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Ws Professional\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/25\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 91\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.30lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.19d","brand":"Wirtz Jochen","offers":[{"title":"Paperback","offer_id":48241582997759,"sku":"9781944659332","price":9.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_02320833-c190-44e4-8a1d-69b41e48350b.jpg?v=1772655118","url":"https:\/\/www.whiterainbookhouse.com\/products\/managing-people-for-service-advantage-wirtz-jochen-9781944659332","provider":"WR Book House","version":"1.0","type":"link"}