{"product_id":"managing-with-total-quality-management-adrian-wilkinson-9780333620069","title":"Managing with Total Quality Management: Theory and Practice","description":"In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Adrian Wilkinson, Tom Redman, Ed Snape\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0333620062\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780333620069\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e MacMillan\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/01\/1998\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 216\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.91lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.56d","brand":"Adrian Wilkinson","offers":[{"title":"Hardcover","offer_id":47202122039551,"sku":"9780333620069","price":48.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_6703c913-2fc9-4ca1-97e9-67ebe54d7fe1.jpg?v=1756819702","url":"https:\/\/www.whiterainbookhouse.com\/products\/managing-with-total-quality-management-adrian-wilkinson-9780333620069","provider":"WR Book House","version":"1.0","type":"link"}