{"product_id":"managing-your-outsourced-it-services-venkatesh-upadrista-9781484208038","title":"Managing Your Outsourced It Services Provider: How to Unleash the Full Potential of Your Global Workforce","description":"\u003cp\u003e\u003cem\u003e\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eManaging Your Outsourced IT Services Provider\u003c\/em\u003e teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities.\u003c\/p\u003e\u003cp\u003eThe first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry's organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P\u0026amp;L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received.\u003c\/p\u003e\u003cp\u003eThe descriptions and prescriptions in \u003cem\u003eManaging Your Outsourced IT Services Provider\u003c\/em\u003e apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e\u003cul\u003e\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Venkatesh Upadrista\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 148420803X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781484208038\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Apress\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/15\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 152\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.52lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.36d","brand":"Venkatesh Upadrista","offers":[{"title":"Paperback","offer_id":48217391694079,"sku":"9781484208038","price":34.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_178d90f2-7fdf-4dfc-a130-a787529b84bf.jpg?v=1771996936","url":"https:\/\/www.whiterainbookhouse.com\/products\/managing-your-outsourced-it-services-venkatesh-upadrista-9781484208038","provider":"WR Book House","version":"1.0","type":"link"}