{"product_id":"marry-your-customers-janne-ohtonen-9789526805535","title":"Marry Your Customers!: Customer Experience Management in Telecommunications","description":"\u003cp\u003eTelecommunication service providers have traditionally competed with technology. While technological advancement will continue to stay highly relevant for the industry, the competitive front line has shifted towards customer value and experiences. This 'Marry Your Customers!' book gives customer relationship counselling on: \u003c\/p\u003e \u003cul\u003e  \u003cli\u003e\n\u003cstrong\u003erevealing the naked truth - that customer experiences \u003c\/strong\u003e\u003cstrong\u003edirectly impact the bottom line for telcos;\u003c\/strong\u003e\n\u003c\/li\u003e  \u003cli\u003e\n\u003cstrong\u003eusing a practical customer experience management \u003c\/strong\u003e\u003cstrong\u003eframework tried in better and in worse; and\u003c\/strong\u003e\n\u003c\/li\u003e  \u003cli\u003e\n\u003cstrong\u003ehow to use technology to increase customer value and to\u003c\/strong\u003e \u003cstrong\u003eensure long-term relationships.\u003c\/strong\u003e\n\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThe Customer Experience Counsellor, Dr Janne Ohtonen, has delivered various challenging customer experience transformation programmes over the past two decades in the telecommunications, travel and retail sectors, several of which included double-digit performance enhancement for the businesses. He now, together with other telco leaders, shares with you the insights and undisclosed strategic approaches that are successfully used by various\u003cbr\u003e telecommunication and other organisations around the world today.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Janne Ohtonen\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 9526805534\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9789526805535\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Glamonor KY\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/07\/2018\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 216\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.65lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.46d","brand":"Janne Ohtonen","offers":[{"title":"Paperback","offer_id":47201025523967,"sku":"9789526805535","price":19.79,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_07ded65d-5e87-45ce-9571-90d28270406d.jpg?v=1756788615","url":"https:\/\/www.whiterainbookhouse.com\/products\/marry-your-customers-janne-ohtonen-9789526805535","provider":"WR Book House","version":"1.0","type":"link"}