{"product_id":"mastering-civility-christine-porath-9781455568987","title":"Mastering Civility: A Manifesto for the Workplace","description":"\"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down.\" -- Robert I. Sutton, Stanford Professor and author of \u003ci\u003eThe No Asshole Rule\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e \"A must-read for every leader in their field.\" -- Daniel H. Pink, bestselling author of \u003ci\u003eTo Sell is Human\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. \u003cp\u003e\u003c\/p\u003e In \u003ci\u003eMastering Civility\u003c\/i\u003e, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Christine Porath\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1455568988\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781455568987\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Balance\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/27\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 240\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.75lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.20h x 5.60w x 1.10d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eShelf Awareness\u003c\/i\u003e 01\/13\/2017\u003cbr\u003e\u003ci\u003ePublishers Weekly\u003c\/i\u003e 10\/17\/2016\u003cbr\u003e\u003ci\u003eLibrary Journal\u003c\/i\u003e 12\/01\/2016 pg. 104","brand":"Christine Porath","offers":[{"title":"Hardcover","offer_id":46172986736895,"sku":"9781455568987","price":28.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_9602a5b2-991f-48a8-a3be-b1cbd36eebd1.jpg?v=1727179648","url":"https:\/\/www.whiterainbookhouse.com\/products\/mastering-civility-christine-porath-9781455568987","provider":"WR Book House","version":"1.0","type":"link"}