{"product_id":"mastering-contact-center-performance-jt-eskelsen-9780990626039","title":"Mastering Contact Center Performance: A comprehensive Guide to Effective Measurement","description":"The Ultimate Guide to Measuring and Improving Customer Service Performance. This tool will help you to measure and improve your contact center's performance. You will also be able to improve your benchmarking results by comparing with other contact centers and know when you have made accurate and valid comparisons.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jt Eskelsen,Terrel F. Transtrum\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0990626032\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780990626039\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Servicequest\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/12\/2023\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 192\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.01lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 11.00h x 8.50w x 0.41d","brand":"Jt Eskelsen","offers":[{"title":"Paperback","offer_id":48449108771071,"sku":"9780990626039","price":79.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_2bc9ba80-2dfb-40c5-9c10-2c32cffd78a4.jpg?v=1777261990","url":"https:\/\/www.whiterainbookhouse.com\/products\/mastering-contact-center-performance-jt-eskelsen-9780990626039","provider":"WR Book House","version":"1.0","type":"link"}