{"product_id":"mastering-customer-service-stass-basankovich-9798867810665","title":"Mastering customer service: A crash course guide","description":"\"Mastering Customer Service: A Crash Course Guide\" is your essential companion in today's ever-evolving world, \u003cbr\u003ewhere exceptional customer service is paramount for business success.\u003cbr\u003eThis comprehensive guide covers fundamental principles like active listening, empathy, and effective communication, \u003cbr\u003eessential for building lasting customer relationships.\u003cbr\u003eDive into the psychology of customer behavior, learn to anticipate needs, and turn challenges into growth opportunities.\u003cbr\u003eDiscover proven techniques to resolve issues swiftly and effectively, \u003cbr\u003etransforming dissatisfied customers into brand advocates.\u003cbr\u003eYou will find strategies to elevate customer experiences, from personalization to exceeding expectations.\u003cbr\u003eFoster a customer-centric mindset throughout your organization and learn to gather and analyze feedback, \u003cbr\u003estaying ahead in a competitive landscape.\u003cbr\u003e\"Mastering Customer Service\" empowers you to turn every customer interaction into an opportunity to shine, \u003cbr\u003ewhether you're a business owner, manager, or front-line service provider.\u003cbr\u003eElevate your reputation as a service champion, excel and gain confidence in today's customer-focused world.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Stass Basankovich\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798867810665\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/15\/2023\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 62\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.16lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.00h x 5.00w x 0.13d","brand":"Stass Basankovich","offers":[{"title":"Paperback","offer_id":48460112429311,"sku":"9798867810665","price":10.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_32ffcf38-28e6-40df-8382-d81a5ee87d74.jpg?v=1777413202","url":"https:\/\/www.whiterainbookhouse.com\/products\/mastering-customer-service-stass-basankovich-9798867810665","provider":"WR Book House","version":"1.0","type":"link"}