{"product_id":"measure-what-matters-to-customers-ronald-j-baker-9780471752943","title":"Measure What Matters to Customers: Using Key Predictive Indicators (Kpis)","description":"\u003ci\u003eMeasure What Matters to Customers\u003c\/i\u003e reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Ronald J. Baker\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0471752940\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780471752943\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Wiley\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/01\/2006\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 208\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.93lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.10h x 6.32w x 0.76d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eReference and Research Bk News\u003c\/i\u003e 11\/01\/2007 pg. 103","brand":"Ronald J. Baker","offers":[{"title":"Hardcover","offer_id":46825738666239,"sku":"9780471752943","price":80.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_cc7d88f7-3941-4a95-ae7e-663d3cc858be.jpg?v=1746073484","url":"https:\/\/www.whiterainbookhouse.com\/products\/measure-what-matters-to-customers-ronald-j-baker-9780471752943","provider":"WR Book House","version":"1.0","type":"link"}